In this policy, “us”, “we”, or “our” means QCCS, operators of this website.

We are bound by the Australian Privacy Principles (APPs) contained in the “Privacy Act 1988” (Cth).

We may, from time to time, review and update this privacy policy, including taking account of new or amended laws, new technology and/or changes to our operations. All personal information held by us will be governed by the most recently updated policy.

This Privacy Policy was last updated on 13/02/2025.

1. INFORMATION WE COLLECT

The personal information we collect may include:

• Contact details: This may include your name, email address, postal address, phone number, and other similar contact information.
• Website usage information: This may include click trails, IP address, browser type, date and time of visits, referring website address, pages accessed, and documents downloaded.  This information is generally recorded against IP address and may be possible to correlate by computer.
• Activity History: This may include enquiries submitted via the website, or offline contact you have with us, such as phone calls.
• User-generated content: This may include comments or other content you submit for publication on our website.

2. HOW WE COLLECT IT

We collect personal information in several ways, including;

Directly from you: We collect information you provide to us, such as when you fill out a form on our website, contact us, or submit content for publication.

Automatically: We collect some information automatically as you use our website, such as click trails and IP address. This may involve the use of cookies (see section 6).

From third parties: We may sometimes receive information about you from third parties, if they are authorised to share that information with us.

3. WHY WE COLLECT IT AND HOW WE USE IT

We collect and use your personal information for the following purposes:

To provide and improve our services: This includes responding to your inquiries, fulfilling your orders, and personalizing your experience on our website.

To communicate with you: This includes sending you updates, newsletters, marketing information (if you have opted in), and other communications related to our services.

To analyse website usage: We use website usage information to measure and monitor the performance of our website, understand user behaviour, and improve our website content and functionality.

To comply with legal obligations: We may use your information to comply with applicable laws and regulations.

User-generated content: User-generated content is collected and may be republished where applicable to facilitate communication between us and our visitors.

4. HOW WE DISCLOSE IT

We may disclose your personal information to third parties in the following circumstances:

Service providers: We may disclose your information to third-party service providers who assist us with various functions, such as payment processing, website hosting, and marketing.  We ensure these providers are subject to appropriate privacy obligations.

Legal requirements: We may disclose your information if required by law or legal process.

Business transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

Protection of rights: We may disclose your information if we believe it is necessary to protect our rights or the rights of others.

With your consent: We may disclose your information to third parties with your explicit consent.

5. USER-GENERATED CONTENT

When you submit content to us for publication (including but not limited to comments, testimonials, votes, or forum posts), you grant us a transferable, perpetual, irrevocable, worldwide license to use, reproduce, modify, publish, and distribute that content in any format and through any media. You also represent that you have all necessary rights to grant us this license.  Publication rights do not extend to fields specifically marked as private (e.g., your email address), except in cases of clear violations of our terms of use.

If you provide personal information about yourself or a third party as part of user-generated content, you are responsible for obtaining the necessary consent to publish that information.

If you find your personal information published on our website without your consent, please contact us immediately.

6. COOKIES

We use cookies to collect website usage information and to personalize your experience on our website. You can control cookies through your browser settings, but disabling cookies may affect the functionality of our website.

7. DATA SECURITY

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorized access, modification, or disclosure. However, no data transmission over the internet is completely secure, and we cannot guarantee the security of your information.

10. HOW TO CONTACT US

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us by email at admin@qldccs.com.au